Return Policy

Overview

Every Purelita order is checked by hand before it ships from Lahore. If your parcel arrives damaged, faulty, or incorrect, we'll make it right — a replacement or a refund, whichever you prefer.

Returns window

You can request a return within 7 days of delivery, as long as the product is unused, unopened, and in its original packaging. For hygiene and safety reasons, opened skincare — including patches, serums, and masks — can't be returned unless it arrived damaged or defective.

What we cover

• Items that arrive damaged or defective
• The wrong item received
• Items missing from your order

What we can't cover

• Opened or used products (for hygiene reasons)
• Change of mind on opened items
• Minor differences in packaging or batch that don't affect the product

How to start a return

Message us on WhatsApp or through our Contact page within 7 days of delivery. Please include your order number and a clear photo of the item. Our team will take it from there and guide you through the next steps.

Refunds

Once your return is approved and received, we'll process your replacement or refund promptly. As orders are placed Cash on Delivery, approved refunds are issued via bank transfer, Easypaisa, or JazzCash to your preferred account.

Cash on Delivery

Because every order ships COD, you only pay when your parcel arrives — so please take a moment to check your order at delivery where you can.

This policy is here to keep things simple and fair. If you ever have a question about an order, just reach out — we'd always rather sort it out with you directly.