# Return Policy > Purelita's return policy for Pakistan: how to return or exchange your K-beauty skincare order, plus timelines, conditions and how to reach support. Source: https://purelita.com/return-policy/ Markdown view generated 28 October 2026 11:30 UTC. Prices and stock are live. Full store facts: https://purelita.com/llms-full.txt --- Skip to content Legal # Return *Policy* Last updated: July 23, 2026 · Simple, fair & human ## Overview Every Purelita order is checked by hand before it ships from Lahore. If your parcel arrives damaged, faulty, or incorrect, we'll make it right — a replacement or a refund, whichever you prefer. ## Returns window You can request a return within **7 days of delivery**, as long as the product is unused, unopened, and in its original packaging. For hygiene and safety reasons, opened skincare — including patches, serums, and masks — can't be returned unless it arrived damaged or defective. ## What we cover - Items that arrive damaged or defective - The wrong item received - Items missing from your order ## What we can't cover - Opened or used products (for hygiene reasons) - Change of mind on opened items - Minor differences in packaging or batch that don't affect the product ## How to start a return Message us on WhatsApp or through our [Contact page](https://purelita.com/contact/) within 7 days of delivery. Please include your order number and a clear photo of the item. Our team will take it from there and guide you through the next steps. ## Refunds Once your return is approved and received, we'll process your replacement or refund promptly. As orders are placed Cash on Delivery, approved refunds are issued via bank transfer, Easypaisa, or JazzCash to your preferred account. ## Cash on Delivery Because every order ships COD, you only pay when your parcel arrives — so please take a moment to check your order at delivery where you can. This policy is here to keep things simple and fair. If you ever have a question about an order, just reach out — we'd always rather sort it out with you directly. [Contact us](https://purelita.com/contact/) [Shop](https://purelita.com/shop/) [Account](https://purelita.com/my-account/) [0 Cart](https://purelita.com/cart/) Purelita Support ● Online — Usually replies instantly Hi there! 👋 Have questions about Purelita patches? We're here to help! Purelita · just now Quick questions [🛒 How do I place an order?](https://wa.me/923454400201?text=Hi%20Purelita!%20How%20do%20I%20order%3F) [💵 Is COD available?](https://wa.me/923454400201?text=Hi%20Purelita!%20Is%20Cash%20on%20Delivery%20available%3F) [❓ Ask a question](https://wa.me/923454400201?text=Hi%20Purelita!%20I%20have%20a%20question%20about%20your%20patches.) [Start a conversation](https://wa.me/923454400201?text=Hi%20Purelita!%20I%E2%80%99d%20like%20to%20order%20the%20Hydrocolloid%20Acne%20Patches.%20Please%20share%20details%20and%20pricing.%20%F0%9F%8C%9F) Cart Item added to your cart Your cart is empty Discover Purelita’s K-beauty skincare — drug-free, Cash on Delivery. [Continue shopping](https://purelita.com/shop/) [Proceed to Checkout](https://purelita.com/checkout/) [View Cart](https://purelita.com/cart/) *ordered* ·